klikqq Platform Privacy Notice

This page describes what we collect when you use klikqq and how we keep that data protected. We collect personal information—email address, name, identity documents, payment details, and account activity—to verify your identity, process your deposits and withdrawals, prevent fraud, and comply with applicable law. We do not share your information with third parties except where necessary to process your transactions or as required by law.

Our commitment is transparency about data handling. We use industry-standard encryption (SSL) to protect data in transit. Account information is encrypted at rest. Payment details are tokenized so we do not retain full card or bank numbers. We retain your data only as long as we need it to serve your account and meet legal obligations.

If you have questions about how we handle your data or wish to exercise your rights (access, correction, deletion), contact our support team. We respond to privacy requests in standard timeframes and maintain detailed records of how we process your information.

What Data We Collect

When you create a klikqq account, we collect your email address, full name, and date of birth. During account verification (KYC), we collect copies of your identity documents (passport, national ID, driver's license) and proof of address (utility bill, bank statement). We use this information to verify that you are who you claim to be and to comply with anti-money-laundering regulations.

For payment processing, we collect payment method information—bank account numbers, mobile wallet identifiers (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet)—and bank details (mobile banking, local payment, online payment, e-wallet). We also log all account activity: wagers placed, outcomes, settlements, deposits, withdrawals, and customer support interactions. This activity log is maintained for dispute resolution and compliance.

Account data

Email, name, date of birth, password (hashed), account preferences, language selection, contact details.

Verification data

Identity documents, proof of address, selfie for ID verification, KYC approval status and date.

Payment data

Payment method identifiers (tokenized), deposit and withdrawal transaction history, amounts, dates.

Activity logs

Wagers placed, odds at confirmation, settlement outcomes, dispute history, support tickets and resolutions.

How We Use Your Information

We use your data to operate klikqq and serve your account. We verify your identity to prevent fraud and comply with regulations. We process deposits and withdrawals through payment processors who handle the transaction itself. We use your activity logs to settle wagers fairly, investigate disputes, and maintain an audit trail of all transactions.

We may contact you via email or SMS to confirm deposits, notify you of withdrawals, alert you to account security issues, or respond to support requests. We do not share your personal information with third parties except where necessary—payment processors need your payment details to process transactions; regulatory authorities may request information if required by law.

We at klikqq encrypt all sensitive data and use industry-standard security practices so your information stays protected.

Data Processors and Third Parties

We work with third-party processors to provide klikqq services. Payment processors (banks and mobile wallet providers) handle deposits and withdrawals. KYC verification providers verify your identity documents. Customer support platforms help us manage your inquiries. Email and SMS providers deliver our notifications.

We require all processors to maintain confidentiality and use your data only for the purposes we specify. We do not sell your data to advertisers or data brokers. Our servers may sit outside Indonesia; data transferred internationally is protected by encryption and data protection agreements.

Data Retention

We retain your account data as long as your account is active. After account closure, we keep records for up to seven years to satisfy legal and financial compliance requirements. This includes transaction history, identity verification documents, and dispute records. After the retention period expires, we delete or anonymize your data except where we are required by law to retain it longer.

During major holidays like Idul Fitri or Idul Adha, or seasonal events like Liga 1 tournaments or Piala AFF competitions, you may notice increased activity on your account. We maintain the same data retention and security standards year-round regardless of volume or season.

Your Rights and Data Subject Requests

You have the right to request access to your personal data, ask us to correct inaccurate information, and in some cases request deletion of your data. To exercise these rights, contact our support team with your request and identity verification. We respond to reasonable requests within standard timeframes—typically five to ten business days for straightforward requests, longer for complex ones.

You can also request that we limit how we use your data, or object to certain uses (for instance, direct marketing). We accommodate reasonable requests and explain any limitations—for example, we cannot delete transaction records required by law, but we can restrict how they are used.

Cookies and Tracking

We use cookies to remember your login status, language preference, and account settings so you do not have to re-enter them. These cookies are essential to klikqq's operation. We also use analytics cookies to understand how users navigate our platform, what features are popular, and where we can improve. You can disable non-essential cookies in your browser settings, though this may affect your experience on klikqq.

Security Practices

We protect your data with SSL encryption (HTTPS), which scrambles data in transit between your device and our servers. Account passwords are hashed so we do not store them in plain text. Payment information is tokenized—we do not retain full card or bank numbers. We conduct regular security audits and maintain access controls so only authorized team members can view sensitive data.

If we discover a data breach, we notify affected users and relevant authorities as required by law. We maintain incident response procedures and maintain detailed logs of who accesses what information.

• 1
  Review this noticeUnderstanding

  Read how we collect, use, and protect your data on klikqq.

• 2
  Know your rightsControl

  You can request access, correction, or deletion of your data under applicable law.

• 3
  Manage your settingsPreferences

  Update language, communication preferences, and cookie settings in your account.

• 4
  Contact us with questionsSupport

  Our multilingual team responds to privacy inquiries and data subject requests.

Changes to This Privacy Notice

We may update this privacy notice at any time. Material changes—such as new ways we collect data or different uses of your information—are communicated to you via email. Your continued use of klikqq after updates are posted constitutes acceptance of the updated notice.

Contact klikqq

If you have questions about our privacy practices, wish to access your data, or want to file a complaint, contact our support team. We maintain multilingual support staff and respond to privacy inquiries in standard timeframes. Users across Jakarta, Surabaya, Bandung, Medan, and Semarang access the same privacy protections and support process.

Our commitment is to handle your data transparently and securely. We keep your information protected, use it only for legitimate purposes, and respect your rights under applicable law. If you believe we have mishandled your data, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.